Email Ticketing
Your support mailbox, turned into an organized queue
Support@ inboxes bury requests and hide who's handling what. Bublly connects your mailbox so every inbound email becomes a ticket — assigned, prioritized, and answered from one desk, with replies delivered back to the customer's inbox as a normal email thread.
Key Benefits
Inbound Email → Tickets
Every email to your support address becomes a ticket with a status, owner, and priority — nothing sits unread in a shared mailbox.
Reply from the Desk
Agents respond from Bublly and customers receive a normal email reply in the same thread — no new tools on their side.
Any Mailbox — Gmail or IMAP
Connect Gmail directly, or any email provider via IMAP/SMTP (send and receive) — Outlook, Zoho, Yahoo, custom domains. Native Outlook integration is on the roadmap.
Threading & Context
Replies stay in one conversation thread with the full customer record and past tickets alongside.
Assignment & Routing
Route emails to the right agent or group automatically with workflow rules, and escalate stale tickets before they breach.
Saved Replies & AI Drafts
Answer repetitive emails with templates, or let the AI assistant draft a reply from the conversation history.
Common Use Cases
- Teams outgrowing a shared support@ Gmail inbox
- SaaS companies that need SLAs, ownership, and reporting on email support
- Agencies managing client requests arriving by email
- Businesses combining email with WhatsApp and website chat in one queue
How do I connect Gmail or another mailbox to Bublly?
Gmail connects directly from the integrations settings — no forwarding rules and no IT ticket required. Once connected, Bublly starts converting new inbound mail into tickets immediately.
For any other provider — Outlook, Zoho, Yahoo, or a mailbox on your own custom domain — connect over IMAP for receiving mail and SMTP for sending, using the host, port, and credentials your provider gives you (for providers like Gmail or Yahoo that require it, that means generating an app-specific password rather than using your normal login password). The setup screen walks you through each field, and a test send/receive confirms the connection before you switch your support address over. A native, OAuth-based Outlook connection — matching what Gmail already has — is on our roadmap.
What happens to email threading and the ticket lifecycle?
Every inbound email becomes a ticket that moves through a straightforward lifecycle: Open when it arrives, In Progress once an agent picks it up, then Resolved and Closed, with Spam and Archived available for anything that isn't a real request. Replies you send from Bublly carry the same threading headers as the original email, so your reply lands in the customer's existing thread in their inbox — it looks like a normal email reply because it is one.
On your side, every message in that thread — the customer's original note, internal notes your team adds, and every reply — stays attached to one ticket and one customer record, so whoever picks it up next has the full context without hunting through a shared mailbox.
Migrating from a shared support inbox
Most teams move over without a big-bang cutover. Keep your existing support@ address as-is, connect it to Bublly (directly for Gmail, via IMAP/SMTP for anything else), and new mail starts arriving as tickets from day one — your old inbox keeps working as a mail client if anyone needs to glance at it during the transition.
What Bublly doesn't do yet is bulk-import years of historical email threads into ticket records automatically — that's on our roadmap. If you need old conversations searchable in Bublly during onboarding, talk to us; in the meantime, most teams treat the cutover date as the starting line and keep the old mailbox accessible read-only for reference.
Email ticketing is included on every Bublly plan, with no per-mailbox add-on fee. View pricing.
Switching from Zendesk, Freshdesk, or another helpdesk's email channel? See how Bublly compares on email ticketing, pricing, and setup time. See how Bublly compares.
Frequently Asked Questions
Yes — Gmail connects directly from the integrations settings, so a support lead or founder can set it up without opening a ticket with IT. The setup screen walks you through connecting your inbox (for providers that require it, that means generating an app-specific password — a self-serve setting inside your Google account, not an admin change), and a test send/receive confirms everything works before you switch your support address over. There are no domain-level admin changes required for a standard Gmail or Google Workspace inbox, though a Workspace with restrictive third-party access policies may need a one-time approval from your admin. Other providers — Outlook, Zoho, Yahoo, custom domains — connect the same self-serve way over IMAP/SMTP with the host, port, and credentials your provider gives you.
Ready to try Email Ticketing?
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