How does Bublly integrate with Shopify?

Via the REST API and webhooks today. You can push order events into Bublly and pull customer + ticket data out. A native one-click Shopify app is on the roadmap.

Will the AI handle returns without supervision?

The AI agent answers policy questions ('what's your return window?'), checks information available in your knowledge base, and pre-fills return forms — but high-impact actions (refunds above a configured threshold, account changes) require human approval via the agent UI.

Can we automate COD order verification?

On the chat widget and via email today — build a workflow that fires a confirmation message after a COD order, with confirm/cancel buttons. WhatsApp-channel confirmations are on the roadmap.

Does it work with international Shopify stores?

Yes for multi-language (AI translates customer messages across 25+ locales). Multi-currency billing is supported via Stripe / Razorpay / Paddle. Multi-region deployment is available as a contracted Enterprise option — production data is hosted in a single AWS region (India) by default.

E-commerce & D2C Brands

Bublly Desk helps modern D2C brands automate 70% of repetitive tickets while delivering a personalized, premium experience for every shopper.

Start Free for D2C

Bublly Desk inbox showing D2C order tracking and shopper conversations

The D2C Scale Problem

Running a D2C brand is hard. Handling thousands of repetitive shopper queries shouldn't be.

Order Tracking Fatigue

"Where is my order?" accounts for 40% of queries. Replying manually kills growth.

Where is my order?18 Apr, 07.15Am

Please follow the instruction?...18 Apr, 07.15Am

Repetitive Questions

Your growth shouldn't be limited by your inbox.

Where is my order?" / "Track my order

Is this product available in size X?

Can I get COD?

Do you offer international shipping?

When will I get my refund?

Can I change my address?

Do you offer discounts or promotions?

Repeated return-request notification icon

Complex Returns & Refunds

Messy return policies lead to customer frustration and lost repeat business.

The Bublly Solution

See how Bublly Desk AI handles the most frequent shopper questions instantly.

AI That Answers Customers (24/7)

Respond instantly — even when your team is offline. ✔ AI handles repetitive queries ✔ Shares order updates, policies & product info ✔ Works in Hindi & English ✔ Escalates complex queries to humans

AI answering D2C order and return queries 24/7

Unified Inbox (All Channels, One Place)

Stop switching between apps. ✔ Manage website widget queries and email in one inbox ✔ WhatsApp and Instagram channels on the roadmap ✔ See complete customer history in a single thread ✔ Never miss a message again Every customer interaction in context.

Unified inbox across WhatsApp, email and website widget

Discount Code

Automatically provide active coupon codes to shoppers considering abandoned carts. ✔ Hey! Good evening! Here are some active discount codes for you: BUBLLY300 and GOODVIBE. ✔ Personalized offers per cart ✔ One-tap checkout link

AI Conversation Summaries

No more reading long chats. ✔ AI summarizes customer conversations ✔ Quick understanding of issues ✔ Better team collaboration

The Bublly Impact.

Proven metrics from hundreds of D2C and e-commerce brands worldwide.

<1 min

Response Time

Reduced from average 12 hours

24/7

AI Support

Instant coverage across timezones

70%↓

Support workload

Before Bublly: workload very high

4.5★+

Customer satisfaction

Up from inconsistent ratings

<1 min

Response Time

Reduced from average 12 hours

24/7

AI Support

Instant coverage across timezones

70%↓

Support workload

Before Bublly: workload very high

4.5★+

Customer satisfaction

Up from inconsistent ratings

Built For Every D2C Brand

Proven across dropshipping, subscription, social commerce and marketplace sellers.

Dropshipping Businesses
Subscription Box Businesses
Instagram Sellers & Social Commerce

D2C Fashion & Lifestyle Brands
Shopify & WooCommerce Stores
Amazon & Flipkart Sellers

Buyer's Guide

What to look for in customer support software for D2C brands

Shopify and WooCommerce brands juggle order status questions, returns, COD verification, and influencer DMs. Five criteria that decide whether support scales with GMV.

Native Shopify / WooCommerce order context

Agents shouldn't tab-switch to look up an order. The customer's last 5 orders, current shipment status, and lifetime value should render in the same pane as the conversation — pulled in real-time, not synced once a day.

WhatsApp + Instagram DM unified

Half your support volume comes through Instagram comments and WhatsApp. Look for a single inbox that handles both, with thread continuity when a customer hops channels mid-issue.

AI return + refund handling with guardrails

An AI agent that auto-approves refunds without checking shipment date or returns policy is a P&L hole. Verify the AI agent supports policy-aware reasoning and human-in-the-loop for refunds above a threshold.

COD order verification automation

RTO rates on COD orders kill margins. Automated COD verification calls/messages with order-confirmation links should fire within 5 minutes of order placement, and auto-cancel after N silent hours.

Post-purchase NPS + review request flows

Trigger NPS or review requests N days after delivery, route detractors to a recovery flow, and high promoters to your review platform. Should work without a separate post-purchase SaaS.