Everything You Need for
Customer Support
Bublly brings together all the tools you need in one powerful platform. No more juggling apps or losing context between tools.
One platform instead of ten subscriptions
Most small support teams start by cobbling together a mix of email clients, chat widgets, spreadsheet-based CRMs, and separate ticketing tools. Each works in isolation — until an agent has to jump between four browser tabs to answer a single question, or a follow-up slips through the cracks because the ticket lived in one tool and the customer history lived in another. Bublly was built to eliminate that context-switching overhead by uniting every customer-facing function — inbox, AI agent, tickets, CRM, knowledge base, and automation — in a single product.
Built for SMBs, startups, and D2C brands
Enterprise helpdesk software is powerful but expensive to configure and maintain. Bublly is designed for teams of one to fifty who need the same capabilities — a unified inbox that merges email and live chat, an AI assistant that drafts and sends replies around the clock, structured ticket workflows with custom statuses and SLA tracking, a lightweight CRM with full interaction history, a self-service knowledge base that deflects repetitive questions, and no-code workflow automation that routes and tags conversations automatically. Every feature is available from day one without a professional services engagement or a dedicated admin.
Because all six modules share the same data layer, context travels with the customer. An agent who opens a ticket in the inbox immediately sees the contact record, past conversations, and any automated tags applied by workflow rules — without copying data between systems. The knowledge base feeds the AI assistant directly, so articles your team writes double as the source material the AI draws on when composing automated replies.
Unified Inbox
All conversations in one place
Manage customer communications from email, WhatsApp, and the Bublly widget chat in a single, organized inbox. Social channels are on the roadmap.
- Centralized communication hub
- Multi-channel support
- Team collaboration
AI Assistant
Smart support that scales
Leverage AI to automate responses, summarize conversations, and provide instant answers to common questions 24/7.
- 24/7 automated support
- Smart response suggestions
- Conversation summaries
Ticket Management
Organize support effortlessly
Transform customer requests into trackable tickets with custom statuses, priorities, and assignments for efficient resolution.
- Custom workflows
- SLA tracking
- Priority management
CRM & Contacts
Know your customers better
Build stronger relationships with a CRM designed for SMBs. Track interactions, segment customers, and personalize every touchpoint.
- Contact management
- Interaction history
- Custom fields
Knowledge Base
Self-service made simple
Create a searchable library of articles, guides, and FAQs that help customers find answers instantly without waiting for support.
- SEO-optimized articles
- Searchable content
- Reduced support volume
Workflow Automation
Work smarter, not harder
Automate repetitive tasks with powerful workflows. From auto-replies to ticket routing, let Bublly handle the busy work.
- Trigger-based actions
- Custom automation rules
- Integration support
WhatsApp Business Support
Two-way WhatsApp, handled as tickets
Connect the WhatsApp Business API and answer customer WhatsApp messages from a shared team inbox with assignment, saved replies, and automation.
- Shared multi-agent WhatsApp inbox
- Two-way Business API messaging
- Workflow routing & saved replies
Email Ticketing
Support email, organized
Turn your support mailbox into an organized queue. Inbound email becomes tickets; agents reply from the desk. Works with Gmail or any provider via IMAP/SMTP.
- Inbound email → tickets
- Reply from the desk
- Assignment & routing rules
Frequently asked questions
Yes. Bublly is built for non-technical operators. Workflow automation rules are configured through a visual editor — you set a trigger (for example, a new email from a returning customer) and choose the resulting action (assign ticket, apply a tag, send an auto-reply) without writing code. The knowledge base uses a rich-text editor, and the unified inbox requires no integration work beyond connecting your email address and embedding the Bublly chat widget with a single script tag.
Ready to simplify your business?
Bublly brings inbox, AI, tickets, CRM, and your knowledge base into one platform. Start free, no card required.