Ticket Management
Organize and resolve support requests efficiently
Turn chaotic customer requests into an organized, trackable system. Bublly's ticket management gives you custom statuses, priority levels, group assignment, and workflow-driven escalation to ensure nothing falls through the cracks and every customer gets the help they need.
Key Benefits
Custom Workflows
Create ticket statuses and workflows that match how your team actually works.
Workflow-Driven Escalation
Build workflows that trigger on inactivity, status change, or priority — escalate stale tickets, notify owners, or auto-close. Formal SLA tracking with breach alerts is on the roadmap.
Priority Levels
Assign priorities and ensure urgent issues get handled first.
Team Assignment
Assign tickets to team members or groups based on expertise or workload.
Ticket Tags
Categorize tickets with tags for better organization and reporting.
Performance Analytics
Track resolution times, ticket volume, and team performance with detailed reports.
Common Use Cases
- IT helpdesks tracking internal support requests
- Customer support teams managing high ticket volumes
- Product teams tracking bug reports and feature requests
- Operations teams handling internal workflows
Frequently Asked Questions
Can I customize ticket statuses?
Bublly ships with the core ticket workflow — Open, In Progress, Resolved, Closed — and the ability to mark tickets as Spam or Archived. Custom workspace-defined statuses (e.g., 'Waiting for Customer', 'Pending Approval') are available on Starter and above.
Do you have SLA tracking?
Formal SLA-target tracking with breach alerts is on the roadmap. Today, you can build workflows that fire on inactivity or status change to escalate, notify, or reassign stale tickets — most teams cover their SLA needs that way.
Can tickets be created from emails?
Absolutely. Emails sent to your support address automatically become tickets in Bublly.
Ready to try Ticket Management?
Start free and see how Bublly can transform your business operations.