Unified Inbox
All your customer conversations in one place
Stop switching between apps. Bublly's unified inbox brings email and live-chat conversations into one organized workspace. Your team can collaborate, respond faster, and never lose context. WhatsApp, Facebook, Instagram, and Telegram channels are on our near-term roadmap.
Key Benefits
Multi-Channel Support
Connect email and the embedded Bublly chat widget today. WhatsApp, Facebook, Instagram, and Telegram are on the roadmap.
Team Collaboration
Assign conversations, add internal notes, and collaborate with your team without leaving the inbox.
Group-Based Routing
Assign conversations to agent groups manually or via workflow rules. Per-skill routing is planned.
Conversation History
See the complete history of every customer interaction across all channels in one timeline.
Saved Replies
Create templates for common responses and reply in seconds with personalized saved replies.
Real-time Notifications
Get notified instantly when new messages arrive so you can respond quickly and keep customers happy.
Common Use Cases
- E-commerce stores managing orders and support across multiple channels
- SaaS companies providing customer success across email and chat
- Agencies handling client communications from various platforms
- Healthcare providers managing patient inquiries securely
Frequently Asked Questions
What channels does the unified inbox support?
Today: email (via Gmail/SES/SendGrid) and the Bublly embedded chat widget. On the roadmap: WhatsApp Business, Facebook Messenger, Instagram DMs, MS Teams, Discord, and Telegram. See /integrations for the current status of each connector.
Can multiple team members access the same inbox?
Yes! Your entire team can access the unified inbox. You can assign conversations, add internal notes, and see who's handling what in real-time.
Will my existing email history come with me?
Once you connect your inbox, new incoming email lands in Bublly as tickets. Bulk import of historical email is on the roadmap — talk to us if you need it during onboarding.
Ready to try Unified Inbox?
Start free and see how Bublly can transform your business operations.